Privacy Policy
Triluxonz.com ("we", "us") explains how we handle personal information under the New Zealand Privacy Act 2020. Effective date: 30 May 2026.
What we collect
- Account and contact details (e.g., name, email, password, phone).
- Age-gate responses (e.g., confirmation of meeting age requirements).
- Device and usage data (IP address, browser, pages viewed, timestamps, cookies or similar identifiers).
- Support requests and correspondence you send us.
- Payment-related data: we may receive limited transaction details; payment card details are typically handled by our payment processors.
How we use information
- Provide and operate the site, create/manage accounts, and process requests.
- Verify eligibility/age-gate responses where applicable.
- Maintain security, prevent fraud/abuse, and troubleshoot.
- Communicate with you (service notices and support).
- Improve performance and user experience (analytics).
- Meet legal, regulatory, tax, and record-keeping obligations (including GST where relevant).
Sharing and disclosure
We may share personal information with trusted service providers that help us run Triluxonz.com (e.g., hosting, analytics, customer support tools, email delivery, payment processing). We may also disclose information where required or permitted by law, to protect rights/safety, or as part of a business restructure.
Some providers may store or process data outside New Zealand. When we do this, we take reasonable steps to ensure comparable safeguards are in place, consistent with NZ privacy requirements.
Cookies and similar technologies
We use cookies or similar technologies for essential functionality, security, and analytics. You can control cookies through your browser settings; some features may not work if cookies are disabled.
Retention and security
We keep personal information only as long as needed for the purposes above, unless longer retention is required or permitted by law. We take reasonable security safeguards to protect information (e.g., access controls, encryption in transit where available, monitoring). No method of storage or transmission is completely secure.
Your rights (access and correction)
You may request access to, or correction of, personal information we hold about you. If we do not agree a correction is needed, you may ask us to attach a statement of correction. To make a request, contact us using the details below.
Complaints
If you have a privacy concern or complaint, contact us first and we will try to resolve it. You may also contact the Office of the Privacy Commissioner (NZ) at privacy.org.nz.
Changes to this policy
We may update this policy from time to time by posting the new version on this page and updating the effective date.